Terms and Conditions for Bottle Carvings
(For the following terms and conditions, Oberahk representing Obera Hong Kong Ltd; Customers representing the customers that purchase Oberahk services )
1. Alcoholic products are subject to those adult customers over 18 years old only
2. When customers pay for the Oberahk services, it means the deal is on. Customers are not entitled for any refund. Should any logistic cost is required; customers must be responsible for that. There is no compensation from Oberahk.
3. Should customers request to change photos after the design, additional charge for the design fee is required.
4. When the first proof is finished, no matter under what circumstances for termination, Oberahk can charge the design fee HK $200. Should any logistic cost is required; customers must be responsible for that.
5. If customers would like to strip away the label on the bottle by Oberahk, additional HK $50 would be charged for each one.
6. Should customers request more than 3 proofs for the design, additional charge for the design fee HK $200 is required.
7. Oberahk will perform after the final proof is confirmed by customers. There is no obligation for Oberahk to ensure the proof is correct.
8. When the finished products are received, except for the production aspect, customers do not enjoy the right for any refund. There is no 7-day trial period.
9. If customers provide their own wine for bottle carvings, Oberahk is not responsible for any physical damage for the products and the risk is taken by the customers only. Hence Oberahk does not bear any compensation liability.
10. Bottles are glass products. So in some case, customers need to accept watermarks and bubbles can be found in the bottles.
11. On subscribing our services, customers must agree our terms and conditions. Oberahk reserves the right to make any amendments.
12. The packaging is part of the free services, which cannot be refunded.
13. The image right is reserved by Oberahk as well that can be used for advertisement.
14. If there is any delay out of weather or any unexpectable conditions, customers cannot charge Oberahk for that.
15. The logisitic charge for the delivery outside Hong Kong is based on the different countries.
16. Should any non-physical change occurs like the wine taste, Oberahk does not bear any compensation liability